Tom

About Tom

I’m a lettings administrator at Elliot Oliver and before I started in this role I’d worked in recruitment and also in the fitness industry, as well as in insurance. My move to the property business was a natural progression for me as I wanted to find an inspiring industry that offered me more of a career structure. 

My role as a lettings administrator allows me to use the people and organisational skills I’ve gained over the years. I’m very extroverted and I’m 100% focused on the customer experience. It’s vital to maintain a calm and clear head when organising lots of viewings as it can get very busy and every client is looking for something different. It’s also very important to bear in mind what people are looking for so you don’t send them along to view a property that’s not 100% right for them.

My ideal tenant is someone who’s making a big life change by moving into one of our properties. It might be that they’re moving into a bigger place, or moving to Cheltenham to start a new job, but being a small part of someone’s major life event is always very satisfying. When it comes to the ideal property for me to let out, it has to be the bigger the better, of course! You always dream of something lavish – a property that you don’t see everyday.

Outside of work, you can often find me walking around Cleeve Hill and Dowdeswell Reservoir with my wife and our chow chow dog Florence. I also go to the gym a lot and I’m a big sports fan, having played a lot of football in the past.

Of course, it’s great living in Cheltenham, but we also like to travel and in recent years we’ve been to Bali and New York, as well as on city breaks in Europe and we’ve got some more European trips planned for the next year or so.